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Please find below some answers to Frequently Asked Questions

We have put together a comprehensive range of questions to help and inform you to make your shopping experience as easy as possible. 

If there was a particular question that we have not covered then give our friendly knowledgeable team a call on 01279 456670.

Using our Window Builder you are able to design and order your new windows in a simple step by step process.

Absolutely! If you are struggling with any part of the design process or have any uncertainties, we are always happy to talk this through over the phone on 01279 456670. Or, if you prefer, we can simply take your order over the phone.

Yes, no problem at all, contact us either by phone on 01279 456670 or email using and we will be more than happy to help.

The timbers we offer for our windows are softwood Pine (with a hardwood cill), hardwood Meranti, hardwood Sapele, Accoya and hardwood Oak.

We would be glad to help, contact us either by phone on 01279 456670 or email using and we will be more than happy to go through your design requirements and come up with a quote for you.

Please give us a call on 01279 456670 or email using and we will look into the best price that we are able to offer.

Unfortunately, not, you would need to call us on 01279 456670 so that we can make sure that no work has been done on the windows and so that we can make the alterations immediately so as not to delay your order.

We allow 24hrs to make any amendments or to cancel your order (subject to administration charges). After this, changes cannot be made as the windows are bespoke. The components and materials are immediately placed on order for your products after 24hrs of receiving your order.

While all dimensions provided by the Window Builder are completely accurate we would always advise allowing yourself an additional 10mm surrounding your window / door for fitting purposes.

The whole window U Value, (Uw) is 1.5W/m2K

Please call us and talk to us about your project, regulations vary from England to Scotland, as well as new build regulations. Our technical team can give you all the advice you need to discuss which regulations are required – 01279 456670.

Yes, our timber comes from sustainable sources and from FSC accredited suppliers.

Standard glass when broken, will leave shards of glass in the frame or on the surrounding areas. These shards of glass are very dangerous and can cause severe damage to people.

Toughened glass, in contrast, when broken become rounded pebbles which are not dangerous to persons in the surrounding areas.

Generally, all glass below 800 mm from the floor will require safety glass, all door glass will also need to be toughened and glass panels beside doors will need glass below 1500 from the floor to be toughened.

Please note that making the lower sash toughened glass may only be necessary to comply with these requirements.

The above covers general requirements, however, there may be other areas requiring tempered glass. You should confirm the requirements with professional advisors.

Our lead time is generally 6 – 8 weeks (could increase slightly during busy periods). If you need an accurate lead time, please call us on 01279 456670.

All our products are carefully wrapped, identified and securely transported with labelled references on each window.


In rare circumstances that there is damage in transit, please let us know within 24hrs after receiving your goods and we will be more than happy to send out any necessary replacements.

Your windows leave the factory with an unbeatable finish in the colour of your choice.

Sash Window Shop offers a factory painted finish using Teknos paint coating systems.

We provide a small bottle of touch up paint when we delivered. You can also purchase additional paint from any Teknos paint outlets

Sash Window Shop wooden sliding sash windows are available in any RAL colour with the option of having a different colour internally and externally.

We are a supply only company and do not offer an installation service. However, fitting is a basic job for any good joiner or builder. You are sure to find a joiner in the trade section of your media.

Details of our product guarantees can be found on our Information page on our website and copies of which can be provided upon request.

We accept all major credit cards.

In the case of any problems, you can send an e-mail to or phone us on 01279 456670 to connect with our customer support team.

The sizes are displayed in frame sizes. You should decide what fitting tolerance is required.

Yes indeed, please see information downloads for our maintenance manual.

Our beautiful wooden sash windows are made in Poland in the same factory as the most well-known, biggest and most expensive companies in the UK.

Yes, all our products are manufactured from engineered knot free timber.

Yes. There is no minimum or maximum order quantities, however if you only order one window, it will attract a flat rate of £50 for delivery.

If your project requires alternatives that are not available on the system you can send an e-mail to for an individual consultation with our design team.

You can call us on 01279 456670 or send an e-mail to and our customer support team will gladly assist.

We provide a small bottle of touch up paint when we delivered. You can also purchase additional paint from any Teknos paint outlets.

Absolutely, specify the location for the windows to be delivered on the order form.

Do not worry, please give our friendly, highly trained staff a call who are manning our phones between 8.30 – 17.30, Monday to Friday on 01279 456670. They will be more than happy to assist you in any way possible. Alternatively, you can send us any questions using and we will get back to you as soon as we can.

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